Service

Track your order

As soon as your parcel leaves our warehouse you receive a shipping confirmation by email.

How it works

You receive an order confirmation right after your purchase.
When the parcel is handed to the carrier we send a shipping confirmation.
If the shipment includes a tracking number, the confirmation email contains the carrier link so you can follow the delivery.

Parcel delayed?

Carriers occasionally need an extra day, especially for cross-border EU deliveries. If your parcel has not arrived within seven business days of the shipping confirmation, email us at info@zebellio.de with your order number and we will follow up with the carrier.

More on delivery times and shipping costs: shipping & payment.