Service
Frequently asked questions
Shipping, payment, care and returns — the essentials at a glance.
- How long does shipping take?
- We ship from Germany, usually within 24 hours on business days. Delivery within Germany normally takes 1–3 business days, within the EU 3–7 business days.
- How are shipping costs calculated?
- Shipping is calculated automatically at checkout based on your EU delivery country and order weight. Orders from 39 € goods value ship free.
- Which payment methods can I use?
- The methods available to you appear at checkout — typically credit card, PayPal, instant bank transfer, Apple Pay and Google Pay.
- Are the instruments stainless steel?
- Yes. Our pliers, scissors and tools are made from hardened stainless steel. They can be re-sharpened and treated with common surface and instrument disinfectants.
- Do you sell dental instruments to consumers?
- Our dental range is limited to consumer-safe oral care items such as mouth mirrors, tongue cleaners, interdental tools and mirror sets. We do not sell instruments reserved for professional dental treatment through this shop.
- How do I care for my instruments?
- Clean after every use, dry thoroughly and store dry. Occasionally add a drop of instrument oil to the joint. Avoid abrasive cleaners so the surface stays intact.
- Can I return items?
- Yes, you have a 14-day right of withdrawal. For hygiene reasons items should be returned unused and in their original packaging. Details are in the withdrawal policy.
- Does Zebellio also sell to businesses?
- Yes. Trade pricing, bulk quantities and private label run through our business site https://zebellio.de.
- How do I reach customer service?
- By email to info@zebellio.de. We usually reply within one business day.
Still have a question? Write to us or read the shipping and payment details.